{"id":7313,"date":"2023-05-28T10:49:17","date_gmt":"2023-05-28T08:49:17","guid":{"rendered":"https:\/\/www.pensionhelenahones.cz\/cancellation-policy\/"},"modified":"2025-06-08T21:21:57","modified_gmt":"2025-06-08T19:21:57","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.pensionhelenahones.cz\/en\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7313\" class=\"elementor elementor-7313 elementor-3383\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c5a18 e-flex e-con-boxed e-con e-parent\" data-id=\"67c5a18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-654f382 elementor-widget elementor-widget-heading\" data-id=\"654f382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellation policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdfb49 elementor-widget elementor-widget-heading\" data-id=\"4fdfb49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Payment and cancellation information<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d02e0a4 e-flex e-con-boxed e-con e-parent\" data-id=\"d02e0a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6f3d2 elementor-widget elementor-widget-text-editor\" data-id=\"5a6f3d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>The stay can be paid<\/h3><ul><li>By payment card<\/li><li>By bank transfer<\/li><\/ul><h3>Information on payment by card<\/h3><p>The payment is processed by the payment gateway provider Stripe.com and your card details are encrypted. The website operator does not have access to your payment card details. <\/p><h3>Cancellation policy<\/h3><p><strong>In case you have chosen a non-refundable price category<\/strong><\/p><ul><li>The full amount of the stay is payable at the time of booking and the reservation is binding.<\/li><li>The amount paid is non-refundable.<\/li><\/ul><p> <\/p><p><strong>In case you have chosen a flexible price category<\/strong><\/p><ul><li>A 1\/2 deposit per stay is payable at the time of booking.<\/li><li>The amount paid is refundable up to 14 days before arrival.<\/li><li>Payment of the balance in cash or by bank transfer on the spot.<\/li><li>If the stay starts in 3 days or less, the full amount is payable at the time of booking.<\/li><\/ul><h4>Cancellation of reservation<\/h4><p>Standard bookings with flexible pricing can be cancelled using the form on your booking page, which can be accessed using the link provided to you at the time of booking. Alternatively, you can search for your booking on the <a href=\"https:\/\/www.pensionhelenahones.cz\/en\/list-of-reservations\/\" target=\"_blank\" rel=\"noopener\">Find a Booking<\/a> page. <\/p><p>You can cancel your stay package order by writing to <strong>info@pensionhelenahones.cz. <\/strong>Stay packages are subject to the same cancellation policy as the flexible price category.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation policy Payment and cancellation information The stay can be paid By payment card By bank transfer Information on payment by card The payment is processed by the payment gateway provider Stripe.com and your card details are encrypted. The website operator does not have access to your payment card details. Cancellation policy In case you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6943,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7313","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/pages\/7313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/comments?post=7313"}],"version-history":[{"count":0,"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/pages\/7313\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/media\/6943"}],"wp:attachment":[{"href":"https:\/\/www.pensionhelenahones.cz\/en\/wp-json\/wp\/v2\/media?parent=7313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}