Payment and cancellation information

The stay can be paid

• By payment card
• By bank transfer

Information on payment by card

The payment is processed by the payment gateway provider Stripe.com and your card details are encrypted. The website operator does not have access to your payment card details.

Cancellation policy

In case you have chosen a non-refundable price category

• The full amount of the stay is payable at the time of booking and the reservation is binding.
• The amount paid is non-refundable.

In case you have chosen a flexible price category

• A 1/2 deposit per stay is payable at the time of booking.
• The amount paid is refundable up to 14 days before arrival.
• Payment of the balance in cash or by bank transfer on the spot.
• If the stay starts in 3 days or less, the full amount is payable at the time of booking.

Cancellation of reservation

Standard bookings with flexible pricing can be cancelled using the form on your booking page, which can be accessed using the link provided to you at the time of booking. Alternatively, you can search for your booking on the Find a Booking page.

You can cancel your stay package order by writing to info@pensionhelenahones.cz. Stay packages are subject to the same cancellation policy as the flexible price category.