Operator

Helena Honesová
Horská Kvilda 50
Vimperk
385 01

ID: 69268711

The difference between a non-binding enquiry and a binding reservation

You can make a non-binding enquiry for accommodation in occupied dates, as the request is non-binding, no cancellation conditions apply. Otherwise, you can make a binding reservation via the reservation system.

With a binding reservation, the stay can be paid

• By payment card
• By bank transfer

Information on payment by card

The payment is processed by the payment gateway provider Stripe.com and your card details are encrypted. The website operator does not have access to your payment card details.

Cancellation policy

In case you have chosen a non-refundable price category

• The full amount of the stay is payable at the time of booking and the reservation is binding.
• The amount paid is non-refundable.

In case you have chosen a flexible price category

• A 1/2 deposit per stay is payable at the time of booking.
• The amount paid is refundable up to 14 days before arrival.
• Payment of the balance in cash or by bank transfer on the spot.
• If the stay starts in 3 days or less, the full amount is payable at the time of booking.

Cancellation of reservation

Standard bookings with flexible pricing can be cancelled using the form on your booking page, which can be accessed using the link provided to you at the time of booking. Alternatively, you can search for your booking on the Find a Booking page.

You can cancel your stay package order by writing to info@pensionhelenahones.cz. Stay packages are subject to the same cancellation policy as the flexible price category.

Information about the collection and processing of personal data

Helena Honesová, with registered office at Horská Kvilda 50, Postcode 385 01, ID No.: 69268711, e-mail: info@pensionhelenahones.cz (hereinafter referred to as the “Controller”) hereby confirms that she has obtained the following personal data concerning you: name, surname, telephone number and e-mail address (hereinafter referred to as “personal data”).

At the same time, the Administrator informs and instructs you that:

• you can contact the administrator at any time at the above address or email address;
• personal data is processed directly by the controller in written and electronic form. Personal data may also be processed for the controller in this way by other entities in the capacity of so-called processors, with whom the controller concludes a contract for the processing of personal data;
• personal data will be processed by the controller for the following purposes:

27. a) fulfilment of the accommodation contract concluded between you and the controller, within the meaning of Article 6(1)(b) of Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”),
28. b) compliance with the legal obligations applicable to the administrator, which arise in particular from tax regulations, the Local Fees Act and the general binding decree of the municipality of Horská Kvilda on local fees, within the meaning of Article 6(1)(c) GDPR,
29. (c) the legitimate interests of the controller within the meaning of Article 6(1)(f) of the GDPR;

• the recipients of personal data will only be third parties used by the controller in connection with the performance of its obligations towards you under the concluded accommodation contract. In addition to these persons, personal data may only be disclosed to entities authorised under special legal regulations (e.g. law enforcement authorities, etc.) and persons acting as data processors for the controller. Upon your request, the controller will send you an up-to-date list of processors to your e-mail address. With your specific prior consent, personal data may also be disclosed to other persons or to the public in connection with the public presentation and marketing activities of the controller;
• personal data will be stored by the administrator only for the period specified by generally binding legal regulations governing the archiving of accounting documents and the archiving of the accommodation provider's record book;
• you have the right to request from the controller access to personal data, their correction or deletion (under the conditions set out in Article 17 GDPR), or restriction of processing, and to object to processing, as well as the right to data portability;
• you have the right to lodge a complaint with the Office for Personal Data Protection if you believe that the processing of your personal data has violated the GDPR;
• if you discover or believe that the controller is processing personal data in violation of the protection of your private and personal life or in violation of the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, you have the right to ask the controller or processor for an explanation or to request that the controller or processor remedy the situation (in particular by blocking, correcting, supplementing or destroying the personal data);
• the provision of personal data for the purposes referred to in point 3 is a contractual requirement of the controller to which you were not obliged to comply, in which case no contract would have been concluded with you.

Yours sincerely

Helena Honesová, v.r.